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CruiseMates Cruise Consumer Affairs

This section has everything you need to know about booking a cruise, online or by travel agent. While more people are booking online these days, we still recommend calling a travel agent. Do become an educated consumer first, however, by reading the articles below.

Cruise agents get paid by the cruise lines, and can still often beat the direct sales price! But you must call them, because you won't see the lowest prices advertised. Respect your agent, they are your advocate, especially if things go wrong. Do not nickel and dime them, or waste their time price shopping and then book your cruise elsewhere. Do your research here, then call an agent and ask the price for your cruise.

Got a cruising question for Us?
Go to our "Ask the CruiseMates Staff" Message Board.


Understanding Cruise Line Ads
The Master Class on deciphering cruise prices in ads. How to really know a bargain when you see one.

The Devil is in the Disclaimers

What are you entitled to when something goes wrong with your cruise? It's one of the most common questions we get.

Air Service Hits All-time Low

The hassles of air travel have gotten worse in recent years; here's how to minimize them on the way to your next cruise.

The Most Common Cruise Mistakes - Part 2

Part two: how to avoid scams, and honest errors that can turn into big problems.

The Most Common Cruise Mistakes - Part 1

There are two reasons why cruisers make mistakes that ruin their vacations: The questions we never think to ask; and the things we neglect due to over-confidence.

Cruise Misperceptions Old and New

Part 2: Modern day misperceptions clarified and legitimate concerns put into perspective. Health, environment and safety issues.

Cruise Misperceptions Old and New

Part 1: No matter what, some things never change. Correcting some long-term misunderstandings about seagoing vacations. Will I get seasick? I don't want to be stuck on a boat.

Price Shopping? Pick Up the Phone

Cruise line price display policies for ads and booking engines keep some of the best rates off the Internet. 7

Direct Booking vs. Agents: The Latest Chapter

Is the perception of "flat" pricing leading more consumers to book directly with cruise lines?

Cruise Insurance For Everyone

This article doesn't have any sexy pictures, but it is chock-full of great information about cruise and travel insurance.

Outsmarting the Travel Scammers

How to avoid getting taken by flim-flam artists hustling "free" travel.

The Luxury Lineup - Part 1

Looking for Luxury.
An comparison of two winning luxury cruise lines, Crystal Cruises and Regent Seven Seas.
9-27-06

Looking for Luxury
What constitutes a top-end cruise line? Gourmet cuisine, tips & drinks included, exotic ports and more. The latest in a series.

Budget Cruising?
Read about budget cruising, yesterday and today! An extension to our "four classes of cruising" article.

Premium or Mass-Market?
From Budget to Luxury, Ships come in four classes. Read about the mass market and premium lines.

Finding the Right Travel Agent
Factors to consider include price quotes, service levels, cruise expertise and should you book directly with cruise line?

How to Buy a Cruise Online
Why you should book online, how to select an online agency, and verifying their credentials.

2007 Port Roundup
Several lines are adding new itinerary options next year.
Tipping! Readers React.
Our comsumer editor found our reader's hot button with his tipping article.
The Ins and Outs of Tipping Policies
Here's an inside look at how the major lines handle automatic gratuity collections.


Feature Articles:

Articles by former Consumer editor, Art Sbarsky:

PREVIOUS CONSUMER AFFAIRS ARTICLES:

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  • Chasing those Bargains - Where do I find the Best Price?
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  • The Elusive Cabin Upgrade
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  • Safety in Numbers--or Holiday of Horrors?
  • If I Owned a Cruise Line
  • The Devil Is In the Disclaimers
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